Are you motivated to ensure customer satisfaction and optimize the process for suppler portal handling? We are looking for a new Customer Experience Specialist to join our team.

Spares & Services Sales is a part of the Global Customer Support (GCS) division at Kongsberg Maritime. We deliver customer support activities to vessel owners based and/or operating worldwide. The discrete product areas we support are Dynamic Positioning, Navigation, Thruster Control and Automation.

As a Customer Experience Specialist, you have commercial expertise and a structured way of working that will contribute to an efficient handling of Kongsberg Maritimes supplier portals. You will ensure a common structure, establish a roadmap for future improvements and meet customer expectations for performance.

What you will be doing

• Global Overview and Optimization: Enhance the structure of the supplier portal used by KM worldwide
• Process Optimization: Continuously improving and streamlining portal processes to enhance efficiency and reduce administrative tasks
• Data Analysis: Analyzing supplier performance data to identify trends, areas for improvement, and opportunities for cost savings
• Customer Needs and Performance: Ensure customer requirements are met and KM performance targets are achieved
• Training and Execution: Ensure organization is properly trained and execute portal handling in a harmonized way
• Work on supplier portals Improvements and integrations
• Travel as required

We think you should have

• Bachelor’s degree or equivalent experience
• Fluent English communication skills, both verbal and in writing
• Systematic and structured approach to work and ability to handle several activities simultaneously
• Commercial mindset and able to build a useful network of contacts and relationships and utilize it to achieve set goals
• Proactive mindset, accepting responsibility and collaborate well with others
• Experience is business tools as ERP and CRM systems
  
  

At KONGSBERG, we believe that diversity fuels innovation. We encourage you to apply, even if you do not meet every requirement. Your unique perspective is valuable to us. Your skills, attitude and perspective could be exactly what we are looking for!

This employment may require security clearance by the Norwegian National Security Authority, clearance through Civil Aviation Authority or a background check. Please note that this might affect the offer process or employment.

Why join us

• An inspiring and safe work environment
• Be part of a diverse team spread across 34 countries, embracing collaboration and cultural diversity.
• Professional and personal development and career opportunities – including access to training programs and mentorship opportunities for continuous learning and career advancement
• To take part in the green shift for the ocean space and work with sustainable and exciting solutions for the future.
  

Where you will be working
Kongsberg, Horten or Ålesund

Interesting in knowing more? Contact us!
Cornelia Åstrøm, Team Lead Operational Coordination, tel.: +47 99314692
Tor Ivar Gulli, Global Operations Manager, tel.: +47 93633325

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 3000 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

Protechting people and planet